Stephen Jacobs, aged 45 from Liverpool
Learner from Everton Development Trust (EDT)

Stephen hadn’t worked since 2010 but was desperate to get back into employment having worked for 23 years prior to this. His main experience was in construction and warehouse work, so he started the Include-IT Mersey course in order to improve his IT skills in the hopes of gaining employment in office-based work – as he says that heavy, manual work is becoming difficult for him as he gets older.

“This course has been a great help as I hadn’t worked for years. After getting help from staff and improving my CV, I have finally got a job again!”

Stephen made fantastic progress while on the course, so much so that he went on to start his European Computer Driving Licence (ECDL) course, which is Level 2 in IT with Everton Development Trust (EDT). Stephens confidence was very low wen he first came to EDT but this went from strength to strength as the course progressed.

Following his successful completion of the Include-IT Mersey course, Stephen has found full-time employment at HS Barrier Coatings who are a subcontractor based on the Cammel Lairds shipyard.


Dawn Bailey
Learner from Age UK Wirral 

“I chose the Include-IT Mersey course to help me learn about computers and to gain some confidence. Tutors are very patient and extremely helpful. The course put me on the road to becoming a volunteer at Age UK Wirral and has built my confidence in using IT” – Dawn Bailey, Age UK Wirral

The course tutors have made this a truly great experience – learning while having fun in a non-judgemental environment!

“I needed to join the rest of the population and become IT literate. I heard so many positive comments about the course I realised it was exactly what I needed. The course content has all been beneficial, but for me the social aspect of learning has been the best part! After spending so many years as a carer, it can be daunting to step out into a learning environment, but the course tutors have made this a truly great experience – learning while having fun in a non-judgemental environment!


Jean Kelly, aged 54 from Runcorn
Learner from Halton Borough Council Adult Learning Centre 

Jean had never used a computer before this course. His confidence and self-esteem were low and she was scared of using her husband’s work computer in case she would break it or lose any of her husband’s work. Jean said she did not believe in herself and she was “too old” to learn.

Jean was given a personalised lesson plan which would outline her objectives for each session and a challenge for her to complete. Also, a list of tasks was provided for her to take control of her own learning and be able to evaluate what she has done and achieved.

“Absolutely brilliant. Great group, great tutor. I felt 100% supported to learn and looked forward to every class”

Jean was given individual support with the help of Include-IT Mersey Digital Champion Annette Summer, and has enjoyed working in a small class and having some one-t-one support to help her remember demonstrations that she has observed in the lesson.

The learner has completed all the Learn My Way and passed the City and Guilds ICT functional skills exam at Entry Level 2. Dhe has also gained a City and Guilds certificate in Employability skills and Entry level 3.


Carl, aged 53 from St Helens 
Learner from Helena Partnerships

Carl came to us in September 2017 at Helena Central in September 2017 primarily looking for work but recognising he needed help with is IT skills. carl has a variety of health issues but was really keen and motivated to get back into work.

carl needed a little support through the the programme as it bcame clear that once he got the hang of the Learn My Way system he was determined to work out for himself how to improve his skills.

Carl successfully completed the Include-IT Mersey course with Helena / St Helens Chamber in January 2018 and found that his IT skills have improved as a result of this course. Carl applied for a Facilities Assistant position with Carlisle Cleaning Services whilst he was undertaking his Include-IT Mersey course and was invited to an interview in early January 2018. Carl was successful at his interview and was offered full-time permanent contract on the 21st January 2018 and signed off Jobseekers Allowance (JSA)

“I am really pleased with my new job and can’t thank Andy and Mike enough for their help and support these past months”


David Houghton, aged 60 from Liverpool
Learner from Granby Toxteth Development Trust 

David was a full-time carer for his partner until their PIP Claim was rejected and david had to register for Job Seeker Allowance (JSA). David has no formal qualifications or computer skills, but had employment experience in construction.

“I really enjoyed it. I got a lot of useful information on how to get a job, basic IT skils and an updated CV!”

David’s confidence about using technology has soared. He is now the proud owner of a tablet computer that he uses daily, and has achieved his City & Guilds online basics certificate and is actively job hunting and looking for work.